Cancellation & Refund Policy

Last updated: October 2026

1. How plans are billed

Paid plans (Starter, Pro, Scale) are prepaid for 30 days per payment, in INR, through Razorpay. Plans do not renew automatically and we never charge you without you completing a checkout. Renewing before the period ends adds 30 days to it, so no paid days are lost.

2. Cancellation

You can cancel at any time by simply not renewing, or by switching to the Free plan from the Billing page. When a paid period ends and is not renewed, the account moves to Free after a short grace period. Your data is never deleted because of a plan change; projects that exceed Free plan quotas are paused until you upgrade again.

3. Cooling-off refund window

If you are not satisfied, you may request a full refund within 7 days of your first payment for a given plan. After 7 days, or for renewals of a plan you have already used, the remaining days of a period are not refunded pro rata.

4. Charged in error

If you were charged more than once for the same period, charged but the plan did not activate, or the service was materially unavailable because of a fault on our side, we will refund the affected amount in full regardless of the window above.

5. How to request a refund

Email accounts@finiteskills.com from your account's email address with the Razorpay payment reference and the reason. We reply within 2 business days.

6. How refunds are processed

Approved refunds go back to the original payment method through Razorpay, typically initiated within 5–7 business days. When the money appears depends on your bank or card issuer.